Product Care

Please inspect carefully for correctness, quality and size prior to any cutting finishing or fitting. Failure to do so will invalidate any claim.

Doors should be stored only
in dry rooms with normal humidity.

Moisture from damp floors
and screeds must be avoided.

Never store doors in an area where they will be subjected to extreme changes in heat or humidity (e.g. open sided corrugated iron sheds, containers.)

Store doors flat on four evenly spaced dunnage’s approximately 100mm off the floor to avoid twisting.

Doors should be handled
carefully to avoid scratching and other damage.

The top of the door in the stack should be covered with material such as plywood, hardboard or cardboard to avoid bow due to loss of moisture on the exposed surface.

Doors after manufacture will still be subject to shrinking, swelling and warping, as any wood product is, when exposed to dramatic changes in dryness or temperature and humidity.

All joinery products, i.e. doors and framing should be sealed immediately after delivery onto the site and before hanging, on all six sides to avoid gain or loss of moisture depending on local conditions. It is imperative that doors be sealed on all six sides after trimming to size and before fitting.

Avoid hanging doors in an open out rebate where they will be exposed to the weather eg. where there is no sufficient overhang or protection.

At least three coats of a recommended sealer should be applied within twenty-four hours of one another, to all six sides of the door.

Timber products will be degraded and have a reduced aesthetic and functional life span if neglected.

Proper care and attention should be paid
to levels to allow for screed thickness.

Doors must be sealed immediately on all six sides and be fitted with a lock and not allowed to swing freely and bang.

Contracts such as schools and compounds must have cabin hooks fitted immediately to prevent damage.

All exterior doors
should be fitted with a weather bar.

Endeavour to only hang doors as near as occupation as possible to avoid damage due to banging, whilst left open. Fit this into the production program at the outset.

Not to impair the structural strength of a door a maximum of 5mm trim is allowed from any side, top or bottom. Doors must be trimmed equally from both sides top and bottom.

Timber doors must be maintained by the client and resealed regularly at least six monthly, dependent upon the exposure to the element i.e. whether north-facing etc. and the degree of protection afforded by the overhang of the roof, awnings etc. depending on the type of finish used.

All external timber doors must be maintained throughout their life time. Once deterioration and discoloration, peeling and flaking of the sealer is noticed, medium sandpaper should be used to remove “dead” sealer and then resealed.

Please note: The above is the industry norm and the standard when dealing with wood products and hollow core doors. Wood products are extremely vulnerable to changes in temperature, heat, humidity, and moisture, this needs to be taken into consideration when storing and handling your doors. Any claims are strictly dependent on whether or not the above procedures are complied with. Credits will only be processed once doors are returned to stock and after a quantity, assessment procedure is conducted and if a factory fault is determined.

We at Safedoor strive for perfection and have built our reputation on understanding our customers need for fine quality at affordable prices. With the recent amalgamation of two reputable companies, Safedor was formed to service the needs of an industry with quality and service from wholesale to retail.

Years of experience in supplying the hardware industry have been combined with a great appreciation and understanding of our customers need and requirements to source only the best products and raw materials around the world from our wide range of locally manufactured Hollow core doors and hardwood products through to our Ironmongery and Garden tools we aim to do it all.

Our aim is to satisfy all customers daily requirements from chain stores to Independents throughout Africa with the same integrity and good service whether a single door or more. Our stock holdings are unmatched to give our customer peace of mind in a most uncertain global climate with the view that together we are stronger.

With our multiple storage and DC facilities across the country and our two manufacturing facilities in both Pietermaritzburg and Polokwane we are perfectly situated to service all parts of South Africa and the SADC. Our large fleet of vehicles and strategic relationships with all our logistics partners we pride ourselves in our ability to place a pallet of doors delivered to any store in South Africa within 7 days followed with full quality guarantee.